YES24 Ticket questions: from pickup to cancelling

There are two ways to receive tickets: Will Call at the venue box office, and overseas delivery for some shows. Will Call pickup is on the show day only; you can't collect earlier. Show your original, valid passport and your booking confirmation at the counter, and leave yourself enough time on the day.

• Will Call tickets can only be collected by the ticket holder (this can vary by show).
• The FAQ warns that if your YES24 account name differs from your passport name, you may have trouble collecting the ticket at the venue.
• Some shows offer DHL overseas delivery, priced by destination country. You can switch from Will Call to overseas delivery until 20 business days before the show, paying the extra delivery fee by card.
• Tickets bought on the English site can't be delivered to an address in Korea.
• Track a delivery under MY TICKET → Purchase Confirm/Cancel → [Tracking].

The FAQ says nothing about mobile tickets, so check the show's detail page for how tickets are issued. For the ID check on the day, see What ID to bring to a Korean concert.

First check which account you are logged in to. According to the FAQ, the English ticket site (Global YES24 TICKET) doesn't share member information with the book store "global.yes24.com", and Korean YES24 IDs don't work on it either. Each needs its own sign-up, so if you are logged in to the wrong one, your booking won't be there.

An older official guide from around 2020 said that member information didn't carry over between PC and mobile (use the route you signed up with), and that MY TICKET filters bookings by period (purchase date). The current FAQ no longer says this, so it may have changed, but the date filter is worth a check.

If the booking still isn't there, email global_yesticket@yes24.com with your name, contact details, email address and purchase number. YES24 says it replies within 2–3 working days.

Once you complete identity verification (eKYC) for "Verified Member Only" shows, your name, date of birth, email, nationality and gender can't be changed, and bookings can only be made with the verified details. The steps are in Passport verification.

Deleting your account erases the verification, so another account can verify. Accounts with violations can't be deleted, and a deleted account can't be recovered. To move your verification to a new ID, email global_yesticket@yes24.com with the subject "[Inquiry on Identity Verification]" before deleting the current account. If you delete it without asking first, you can't rejoin or verify for 30 days.

• Booking is for members only. Even existing YES24 members sign up again on the English site via "Join" at the top.
• You can book until 5 pm the day before for Tuesday–Saturday shows, and until 11 am Saturday for Sunday and Monday shows (this can differ by show).
• Booking or payment window won't open, or you see "Pop-up blocked": allow pop-ups for https://ticket.yes24.com in Chrome or Edge settings, then refresh. Company security software or ad blockers can also block it; try a private window or another browser.
• Online booking isn't working at all: email global_yesticket@yes24.com with your name and contact details for help.

The FAQ's limit is "10 per person at one time", but it adds that each event may have different deadlines and ticket numbers. Whether you can buy two depends on the limit on that show's detail page. Cancelling part of a booking later is basically possible, but may not be, depending on the discount applied.

The FAQ says credit cards are accepted except China UnionPay, and that card payments on the global site require 3D authentication, so check that your card company has set it up. On American Express, the FAQ and the purchase guide contradict each other, so the official pages don't settle it; Visa, Mastercard or JCB is the safer choice.

PayPal works only if there are more than 180 days between the booking date and the show. PayPal's 10-cent fee isn't refunded even if you cancel, and PayPal isn't available for bookings made through the Customer Center. You can't switch payment method after buying; you cancel and book again. More on cards in When your card is declined.

To cancel, select the booking in MY TICKET and click [Cancel my purchase]. The deadline is 5 pm the day before for Tuesday–Saturday shows and 11 am Saturday for Sunday and Monday shows. There are no cancellations on public holidays, and after the deadline there is no cancellation, change or refund.

From the YES24 TICKET FAQ (as of October 2026). The FAQ adds that "No.2 policy will first be applied", which reads as: even within 7 days of purchase, the date-based fees apply once the show is close. Each show has its own policy, so check the detail page.

For the booking fee, the FAQ says both "2,000 KRW" per booking and that it changed "from 2,000KRW to 3,000KRW per ticket" on 14 August 2023, so expect KRW 2,000–3,000 per ticket. It is refunded only if you cancel by 23:59 on the purchase day, and delivery charges for tickets already shipped or returned aren't refunded either. Card refunds take 3–7 days after a cancellation, depending on the card company.